FAQs

SHIPPING & HANDLING

Please allow 3-5 business days for order processing, and an additional 7-10 days for order delivery.

RETURN POLICY

Unfortunately, we do not accept returns unless the item is damaged, or defective.

QUESTIONS

If you have any questions or concerns, feel free to contact our customer service team at [sales@dirty-snow.com]

TERMS & CONDITIONS

UPDATES TO TERMS

We reserve the right, in our sole discretion, to modify all or a portion of the Terms of Use at any time without further notice and without incurring any liability or obligation. If we do this, we will post the changes to the Terms of Use on the Application by indicating at the top of this page the date on which the Terms of Use were last revised and are effective. Your continued access to and/or use of the Application after any such changes constitutes your acceptance of, and agreement to be legally bound by, the Terms of Use as revised. It is your sole responsibility to regularly check the Application to determine if there have been any changes to the Terms of Use and to review such changes.

ONLINE PURCHASES

For information relating to purchases made from the website, please refer to the shipping & handling information and the returns & exchanges policy. By using the website and making purchases from the shop, you signify that you have read, fully understand, and agree to be legally bound by the Terms of Use, the shipping & handling information, and the returns & exchanges policy. Not all stores carry the complete range of our products. Also, some of our products are available for a seasonal or limited time only. The prices shown on the website may differ from those for purchases made through other channels. Any shipping and applicable taxes will be calculated and displayed when completing checkout and prior to submission of your order. Although we make our best effort to ensure pricing is accurately reflected for each item on the Application, it is always possible that some of the products listed on the Application may be incorrectly priced. In those circumstances, we reserve the right to apply the correct current price to the item at checkout. If you are not satisfied with the current price, you have the right to remove the product from your order. You have a legal obligation to pay for any orders indicated to be made by you. You may only place an online order if you are over the age of majority in the province or territory where you reside. You may only purchase or order items for personal non-commercial purposes.

PRIVACY

Without limiting the generality of these Terms of Use, your use of the Application is also subject to the terms of our Privacy Policy, which is hereby incorporated into and made part of this document. Please carefully review our Privacy Policy. By using the Application, you signify that you have read, fully understand, and agree to be legally bound by our Privacy Policy.

INTELLECTUAL PROPERTY

This website and all of its content are protected by copyright. The website also contains many valuable trademarks (“Trademarks”), names, logos, designs, package designs, copyrighted works, and other proprietary materials that are owned by CHITO, licensed to CHITO, or otherwise provided by a third party to CHITO (collectively, "Proprietary Materials"). Notwithstanding any other term or condition in these Terms of Use, CHITO, or the applicable third party, retains ownership of all Proprietary Materials in, on, and from the website. All Proprietary Materials are protected by Canadian and international intellectual property laws. Except as expressly stated therein, no other use is permitted, and no part of the content of the website may be copied, resold, reproduced, distributed, republished, downloaded, represented, displayed, or transmitted by any method whatsoever, including electronic, mechanical, or by photocopying, recording, or otherwise, without the prior written permission of CHITO or the owner of the intellectual property right. You may copy Proprietary Materials (other than the Trademarks) in limited quantities for your personal, non-commercial use, provided that any copyright notice affixed to the Proprietary Materials on the website remains affixed to the copied Proprietary Materials. You may not use any software, data mining tools, bots, automated tools, engines, agents, devices, or similar data gathering and extraction tools to scrape, navigate, search, or collect any information from the website and the Proprietary Materials. CHITO reserves the right to restrict your use of the website at any time, which may include terminating your permission to make personal copies of Proprietary Materials.

Nothing contained herein shall be construed as conferring by implication or otherwise any license or right to use, copy, or reproduce any of the Trademarks. Therefore, the use, copying, or reproduction of the Trademarks for any reason without the express prior written permission of CHITO is strictly prohibited.

You are prohibited from using the website to post or transmit any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, infringing, or profane material or any material that could constitute or encourage unlawful conduct. CHITO may from time to time monitor or review material transmitted or posted using this website and reserves the right to delete any material we deem, at our sole discretion, inappropriate. However, we are under no obligation to do so and assume no responsibility or liability arising from any material posted or transmitted using the website.

DISCLAIMER

Your use of the website and material from the website is at your own risk.

To the extent permitted by the applicable law, neither CHITO, any of its affiliates, executives, managers, employees, licensors, content providers, service providers, representatives, and agents (collectively, “Representatives”), nor any other party involved in creating, producing, or delivering the website are liable for any damages whatsoever arising out of your access to, or use of, the website or any material or products provided on or through the website. Without limiting the foregoing, the website and any material provided on or through the website are provided "AS IS" AND WHEN AVAILABLE, WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE ARE HEREBY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW. ANY PRODUCTS AND/OR SERVICES DESCRIBED ON THE WEBSITE ARE OFFERED IN JURISDICTIONS WHERE THEY MAY BE LEGALLY OFFERED FOR SALE. THE INFORMATION ON THE WEBSITE IS NOT AN OFFER OR SOLICITATION BY ANYONE IN ANY JURISDICTION IN WHICH AN OFFER OR SOLICITATION CANNOT LEGALLY BE MADE, OR TO ANY PERSON TO WHOM IT IS UNLAWFUL TO MAKE A SOLICITATION. CHITO MAKES NO REPRESENTATION OR WARRANTY THAT: (I) THE WEBSITE WILL BE COMPATIBLE WITH YOUR DEVICE, COMPUTER, AND SOFTWARE; (II) THE WEBSITE WILL BE AVAILABLE OR WILL FUNCTION WITHOUT INTERRUPTION OR ERROR OR THAT CONTENT LOSS WILL NOT OCCUR; (III) THE USE OF THE WEBSITE, INCLUDING, WITHOUT LIMITATION, THE BROWSING AND DOWNLOADING OF ANY INFORMATION, WILL BE FREE OF ANY VIRUSES, TROJAN HORSES, WORMS OR OTHER DESTRUCTIVE, INTRUSIVE OR DISRUPTIVE COMPONENTS; (IV) THE TRANSMISSION OF INFORMATION TO AND FROM THE WEBSITE WILL BE SECURE; (V) THE USE OF THE WEBSITE WILL NOT INFRINGE THE RIGHTS (INCLUDING, WITHOUT LIMITATION, INTELLECTUAL PROPERTY RIGHTS) OF ANY PERSON; OR (VI) THE USE OF THE WEBSITE WILL NOT CAUSE ANY DAMAGE TO YOUR DEVICE, COMPUTER SYSTEMS, SOFTWARE OR ELECTRONIC FILES.

CHITO AND THE REPRESENTATIVES WILL NOT UNDER ANY CIRCUMSTANCES BE LIABLE TO YOU OR ANY OTHER PERSON OR ENTITY FOR ANY DAMAGES WHATSOEVER ARISING FROM, CONNECTED WITH, OR RELATING TO THE WEBSITE. YOU AGREE THAT NEITHER CHITO NOR THE REPRESENTATIVES HAVE ANY LIABILITY IN CONNECTION WITH THE WEBSITE OR ITS CONTENT TOWARDS YOU OR ANY OTHER PERSON OR ENTITY WITH RESPECT TO ANY LOSS OR DAMAGE WHATSOEVER, IN PARTICULAR, ANY CONSEQUENTIAL, INDIRECT, PUNITIVE, EXEMPLARY, CONSEQUENTIAL OR SPECIAL DAMAGES ARISING OUT OF THE USE OF THE WEBSITE OR ITS CONTENTS OR ACCESS THERETO, OR ANY INCONVENIENCE, DELAY OR IMPOSSIBILITY OF ACCESS OR USE RELATING TO THE WEBSITE OR ITS CONTENT, OR TO THE CONTENT OF ANY RELATED SITE, OR THE FAILURE OF SUCH A SITE AND/OR RELATED WEBSITE.

YOU EXPRESSLY ACKNOWLEDGE THAT CHITO HAS ENTERED INTO THIS AGREEMENT WITH YOU AND MAKES THE WEBSITE AVAILABLE TO YOU, IN RELIANCE UPON THE LIMITATIONS AND EXCLUSIONS OF LIABILITY AND THE DISCLAIMERS SET FORTH HEREIN, AND THAT THE SAME FORM AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND CHITO. YOU EXPRESSLY AGREE THAT THE LIMITATIONS AND EXCLUSIONS OF LIABILITY AND THE DISCLAIMERS SET FORTH HEREIN WILL SURVIVE, AND CONTINUE TO APPLY IN THE CASE OF A FUNDAMENTAL BREACH OR BREACHES, THE FAILURE OF ESSENTIAL PURPOSE OF CONTRACT, THE FAILURE OF ANY EXCLUSIVE REMEDY, OR TERMINATION OF THIS AGREEMENT.

TERMINATION

If you breach any provision of these Terms of Use, we may decide that you are no longer eligible to use the website. We may, in our sole discretion, change, suspend, or terminate, temporarily or permanently, your access and use of the website, or any part thereof, any of its features, or any products offered on the website at any time, for any reason, without any notice or liability to you or any other person or entity. If your permission to use the website is terminated by us for any reason, the agreement formed by your acceptance of the Terms of Use will nevertheless continue to apply and be binding upon you in respect of your prior use of the website and anything relating to or arising from such use. If you are dissatisfied with the website or with the Terms of Use, then your sole and exclusive remedy is to discontinue using the website.

MATERIAL ERRORS, TECHNICAL PROBLEMS, OR FRAUD

We reserve the right to withdraw or temporarily change or suspend all or part of the website in any way, in the event of a material error, omission, technical problem, computer virus or bugs, tampering, unauthorized intervention, fraud, technical failure, or any other cause beyond our reasonable control that interferes with the proper conduct of any aspect of the website as set out in these Terms of Use. Any attempt to deliberately damage the website or to undermine the legitimate operation of the website in any way (as we may determine in our sole discretion) could be a violation of criminal or civil laws, and should such an attempt be made, we reserve the right to seek remedies and damages to the fullest extent permitted by law.

USE OF INFORMATION

CHITO does not accept unsolicited ideas for new products, packaging, marketing, advertising, research, business operations, and the like. Should you ignore this policy and submit an idea to CHITO, you agree that the idea becomes and remains the sole and exclusive property of CHITO without further liability or compensation to you, and you hereby waive any moral or other rights you may have in the material you submit in favor of CHITO.

If you submit to CHITO any information, including but not limited to feedback, data, questions, comments, suggestions, or the like, such information shall not be deemed confidential. All such submissions shall be deemed the property of CHITO, and your submission of information shall constitute an assignment to CHITO of all worldwide rights, titles, and interests in such information. CHITO will not be liable for any use or disclosure of such information. CHITO will not have any obligation to store such information or keep such information confidential and will be free to reproduce, use, disclose, and distribute the information to others without limitation. CHITO will be free to use any ideas, concepts, know-how, or techniques contained in such information for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products that incorporate or otherwise rely upon such information.

CHITO welcomes your comments and suggestions on the website and its products, if any, but CHITO does not seek to solicit any confidential or proprietary ideas, suggestions, materials, or other information relating to developing, designing, redesigning, modifying, manufacturing, or marketing its products or any new products. By submitting information to CHITO, you acknowledge and warrant that CHITO may publish such information, use it as part of its operations, and incorporate its concepts in CHITO products without liability or compensation to you.